FAQ
ABOUT US
Q.
How do I request for a tutor?

As per our slogan “Efficient, effective, and easy”, we aim to make the process of finding your child’s perfect home tutor as simple and painless as possible.

It takes less than 2 minutes to request your tutor via these ways:
  1. A phone call to +65 98286927
  2. Accessing https://tutor.choice-client2144.com/request
  3. Whatsapping us at +65 98286927
  4. Sending a quick email through our contact form at the bottom of the page.
Please expect a call within 1-12 hours once your enquiry has been received.
Q.
What are the types of tutors available?

There are three main tutor categories:

  • Part-Time Tutors are private tutors who doing it part-time, including diploma students/graduates, A-level graduates, undergraduates, university graduates and working professionals.

    ※ Most of the tutors here are still schooling : A-level graduates, Diploma students/graduates, or Undergraduates. This is your cheapest option for your home tuition needs.

  • Full-Time Tutors are full-time private tutors who teach as a profession. Regardless of whether they are university graduates, they have amassed a huge amount of teaching experience from group teaching and 1-to-1 tutoring. As the actual qualifications and experience of a full-time tutor can vastly differ between individuals, the tuition rates will differ accordingly.

  • School Teachers are ex/current school teachers from MOE or private and international schools. They are the most experienced and most qualified for private tutoring, so please be prepared to pay a premium to engage them.
Q.
How are the tutors assigned to me?
Our Tuition Coordinators will use your stated preferences from your request via phone call or online platforms to determine the best available tutor. After receiving our SMS with our recommended tutor, you can enquire, speak to the tutor via conference call, request alternative recommendations or confirm the tutor.

Upon confirmation, you will receive the lesson details via confirmation email. Before the lessons are confirmed, our Coordinators will ensure agreement from both the tutor and you on lesson pricing and details.
Q.
Can I request for a specific tutor?
Feel free to give us a call at +65 98286927 to inform us of your ideal tutor should you have one in mind. Otherwise, you can source on your own and indicate your interest directly on our ‘Request a Tutor’ page where you can view some of our latest available tutors.

For this As the tutor availability may not always be guaranteed, our Coordinators will give you prompt advice on your requested tutor’s availability and recommend similar tutors who are available if necessary.
Q.
Can I trust the tutors provided by Captain Tutor?

As Captain Tutor treats the credibility of our tutor profiles very seriously, all suspicious tutor applications or profiles with missing information will be investigated and blacklisted. You may request the tutor to bring their relevant certifications on the first lesson to verify the tutor’s identity and qualifications, as privacy laws prevent the sending of these documents online. As per SOP, current school tutors have to bring their teacher’s pass on their lesson to verify their profession.

Our Quality Score system rates the tutors on multiple factors such as profile completeness, recent job acceptance, track records and parent reviews to ensure the best possible match of students and parents to the best tutors.